How do I get
in touch with you when I have questions?
See the back
of your invoice for important information. If
you need to contact us, use any of the following:
Email:
customersupport@mitchell1.com
Form Reply: www.buymitchell1.com/form
Mail:
Mitchell1
Attn. Customer Service
14145 Danielson Street
Poway, CA 92064
Phone:
Customer Service at 858-391-5000 or toll free:
888-724-6742
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I received
an invoice but I don’t know why?
The body of the
invoice tells you what products you are being
billed for. At the top of the invoice are the
bill-to and ship-to addresses we are using for
your account. Below
the addresses are the invoice number, invoice
date, bill-to and ship-to account numbers and
the terms. Payment is due within 30 days of
your invoice date, unless other terms
are indicated. An invoice number beginning with
IB (Installment Billing) indicates you are billed
monthly for the services you receive. You’ll
see the month of the services for the invoice
in the box labeled Purchase Order Number. >> Invoice
Details
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I’ve
already sent a check. Why did I get an invoice?
It’s always
possible that your invoice was already on its
way  to
you when you dropped your payment in the mail.
The Date box below the address
section at the top of the invoice lets you know
when it was generated. It’s important
to note that your payment is applied to individual
invoices, not to your overall account balance.
The tear-off section you return with your payment
lets Mitchell1 know which invoice your check
will be applied to.
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Why did I
get a statement?
 You
receive a statement only if you have past-due
invoices on your account. It’s possible
that the statement was generated after you mailed
your payment. Check the statement date to see
when it was generated. If you think there is
an error, please contact Customer Service to
research this for you. See FAQ
#1 for contact information..
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What address
should I send my payments to?
Send them to
the appropriate address below. These addresses
appear on the tear-off stub at the bottom of
your invoice and on the back of the invoice.
Please write your account number on your check
or money order and send the
tear-off with your payment.
From
the US:
Mitchell1
25029 Network Place
Chicago, IL 60673-1250
From
Canada:
Mitchell1
PO Box 15358
Toronto Station A
Toronto, ON M5W 1C1
Canada
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Don’t
you have some sort of automatic payment plan?
Yes, we have
our Direct Debit program with 2 options:
• Monthly checking account debits
• Credit card charges
When you enroll
in this program, you select which of these 2
options you want to use. Each month we will
take the payment for your monthly bill from
the account you designate when you sign up.
You will not receive any more invoices in the
mail. The checking account debit or credit card
charge will show on your monthly bank or credit
card statement. Just ask Customer Service or
your sales representative for the Direct Debit
form to get you started.
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