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OnDemand5.x FAQ

My HP LaserJet 1000 Printer prints a black square block in place of a wiring diagram
I am an On-Demand version 4.x/DVD user with a Windows95 operating system. When I open On-Demand, I am either getting a blank screen or the message "image library errors when pulling up diagrams."
When I open an article in On-Demand 4, I get symbols instead of text. How do I resolve this problem?
When I try to print, I receive the heading and the border but no text. Also the print preview screen is blank. How do I resolve this problem?
I am receiving a Wod32 error provider cannot be found when trying to access scheduled services. How do I resolve this problem?
I am receiving a Runtime error 483 or 482 when trying to print from scheduled services. How do I resolve this problem?
When I print a customer worksheet, the customer information does not appear on the printout. How do I resolve this problem?
I have received my new updates, how do I register?

 


My HP LaserJet 1000 Printer prints a black square block in place of a wiring diagram

This is a known problem with the HP printer software, not the Mitchell 1 program. To correct this problem, you must download the current printer driver from the driver downloads, updates, and software packages page on the Hewlett Packard website.

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I am an On-Demand version 4.x/DVD user with a Windows95 operating system. When I open On-Demand, I am either getting a blank screen or the message "image library errors when pulling up diagrams."

This error is generated if an older version of CDFS.VXD from Windows 95 is in the c:\windows\system\iosubsys directory. Check the date of the file CDFS.VXD in the \windows\system\iosubsys directory. If the file date is 7/11/95, overwrite it with the updated file (dated 8/24/96) found on the On-Demand 4 installation CD in the directory \drivers\mcrsft. Finally, reboot the system. After the system reboots, On-Demand should operate normally.

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When I open an article in On-Demand 4 I get symbols instead of text. How do I resolve this problem?

  1. Click 'Start' move to settings and then click 'Control Panel'.
  2. After opening 'Control Panel' double click to open the Fonts dialog box.
  3. Check font listing for On Demand Table(odtable.ttf).
  4. If it is not listed download the On Demand Table by clicking on this link odtable.ttf (If it is listed delete it and reinstall it.).
  5. After you have downloaded the odtable.ttf file to your computer perform the remaining steps
  6. Add odtable.ttf to listed fonts by clicking on 'File' and choosing 'Install New Font'.
  7. In the add fonts dialog box change the drive and directory to where you have copied the odtable.ttf.
  8. Highlight On Demand Table (TrueType)
  9. Click OK.
  10. Recheck list for On Demand Table.

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When I try to print, I receive the heading and the border but no text. Also the print preview screen is blank. How do I resolve this problem?

This problem is created when there is a conflict with the version of MFC42.DLL that is installed on a customer's computer.

  1. Insert the On-Line Installation CD in to the computer. After it launches cancel the installation.
  2. Double click on 'My Computer' and right click on the CD-ROM drive that list the On-line Installation CD(ODSCD01-1).
  3. A box should appear then click on 'Explore'. After clicking 'Explore' you should see a list of folders and files.
  4. Double click on the yellow folder marked 'Util' then double click on the yellow folder marked 'SYS'.
  5. Click on 'MFC42.DLL' it should become highlighted. After the file is highlighted click edit at the top of the screen and then choose 'Copy'. After choosing 'Copy' close all open windows.
  6. Click on 'My Computer' then click on 'C:\'.Find the folder called 'Mitchell'. Double click on the 'Mitchell' folder then double click on the 'Repair' folder. Double click on the 'ODWIN32' folder.
  7. Finally click 'Edit' located at the top of the screen. Choose 'Paste' and the 'MFC42.DLL file will be copied into the program directory. You should now be able to launch the program and it should print normally.
  • This error is common with the multiple computer programs available in the market place. Unfortunately a lot of software manufacturers use MFC42.DLL along with many other shared library files. The instructions above are primarily for the latest version of On-Demand 4.4 but, should resolve a printing problem with an earlier version of software.

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I am receiving a Wod32 error provider cannot be found when trying to access scheduled services.
How do I resolve this problem?

Install the MDAC_TYP.EXE off of the 4.4 installation CD. This file is located in the \Microsoft\ folder. After the installation restart the computer. If you are using the Windows95 operating system you may also need to install DCOM95.EXE.

  • Note: This fix is for the current version of On-Demand 4.4. All files listed to install are directly from Microsoft and can also be downloaded from their web site. Microsoft



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I am receiving a Runtime error 483 or 482 when trying to print from scheduled services.
How do I resolve this problem?

Download od44_patch.exe to your hard drive and then run the program.

 

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When I print a customer worksheet, the customer information does not appear on the printout.
How do I resolve this problem?

Make sure the "Use Detail Report" is selected. Open (On-Demand 4 or Mechanical Estimating System) then click on 'Setup'. After clicking on 'Setup' choose 'Worksheet Options'. Now check the box that is marked 'Use Detail Report'. On this screen you can also setup your tax rate on parts and labor. If you are going to print customer worksheets then you want to completely setup all options on the 'Worksheet Options' screen.

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I have received my new updates how do I register?

Register the Repair Data

  1. First insert the DVD in the DVD-Rom drive or number 1 Import or Domestic CD in the CD-ROM drive.
  2. Open On-Demand.(If the On-Demand program is already open please go to step 3.) You should receive a message that says 'New Product Located Update Now?' Click on yes to 'Update' and choose 'Yes' on all remaining prompts. After the registration process has completed you will be able to access the new Repair Data.
  3. After inserting the needed CD or DVD into the computer click on 'Setup'. After choosing 'Setup' click on 'Registration'. The 'Product Registration' box should open and list the CD or DVD disk number(01-1 Service & Repair-DVD Label). Now click on the button labeled 'Register Selected Products'. If the box is gray then click on the white boxes under 'Register' located to the left of the product. After the boxes have been checked you should be able to click the 'Register Selected Products' button.

Registering the Estimating Data

  1. First insert the CD labled PLG in the CD-Rom drive.
  2. Open On-Demand or Mechanical Estimating System.(If the On-Demand program is already open please go to step 3.) You should receive a message that says 'New Product Located Update Now?' Click on yes to 'Update' and choose 'Yes' on all remaining prompts. After the registration process has completed you will be able to access the new Estimating Data.
  3. After inserting the needed CD into the computer click on 'Setup'. After choosing 'Setup' click on 'Registration'. The 'Product Registration' box should open and list the CD disk number(01-1 Estimating Parts and Labor-PLG Label). Now click on the button labeled 'Register Selected Products'. If the box is gray then click on the white boxes under 'Register' located to the left of the product. After the boxes have been checked you should be able to click the 'Register Selected Products' button.
  • Note: The steps above are outlined with pictures and text in the 'Mitchell On-Demand 4 Added Features Companion Guide' pages 8-10.
These steps are also located in previous User Guides or Manuals shipped with Mitchell products.

 

 

 
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