Login
Help
Logging
In (first time)
Login problems in OnDemand5.com
generally fall into one of the problem categories
listed below. Please review the problem categories
before calling for help. If your situation is not
addressed, call Technical Support at (888) 724-6742
for help logging in.
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- I should have received my activation
e-mail but haven't yet
- The username and password allowed access
for to the web trial but now it does not allow access
to the full version of OnDemand5.com that I purchased.
Important Note about Logging Out
- Always use the Logout link
to ensure that the PC is logged out correctly. This
ensures the user licenses are available. Do not use
IE close button
1.
I received my temporary user name and password and
still can't log in
This generally occurs
because the computer-generated user name/password
combination is incorrectly typed into the form. The
best solution is to copy and paste the text from the
confirmation e-mail into the form fields themselves.
If you don't know how
to copy and paste from an e-mail, please refer to
Logging into OnDemand5,
for instructions.
If you copy and paste
your user name and password and still are not able
to log in, there might be something in your Internet
or network settings that is causing the problem. Write
down any error messages you may be getting and contact
OnDemand5.com Technical Support via our Online
Technical Support Form or by phone at (888) 724-6742.
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2.
I know my user name but forgot my password
Use our convenient
User
Reset form. Once you have completed the form,
a temporary login will be sent to you via e-mail.
You then complete the activation process and create
a new user name and password for your account.
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3.
I forgot my user name.
Use our convenient
User
Reset form. Once you have completed the form,
a temporary login will be sent to you via e-mail.
You then complete the activation process and create
a new user name and password for your account.
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4.
I have successfully logged in before and know my user
name and password but am not able to log in now
If you are sure you
are using the correct user name/password, there are
still a couple of possible reasons you might not be
able to log in:
- Did you recently close OnDemand5.com
without logging out? If you did this repeatedly,
it is possible you triggered the security limiting
the number of allowable concurrent sessions and will
be temporarily locked out of the system.
- Have you accidentally attempted
to log in with an incorrect user name or password?
If you did this repeatedly, you may have triggered
the security that guards against a user attempting
to "guess" a valid user name/password.
If either of these situations applies,
wait 15 minutes and try again. Security only temporarily
locks you out of the program.
If none of the above gets you into
the program, contact OnDemand5.com Technical Support
via the Online Technical
Support Form or by phone at (888) 724-6742.
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5.
There is something I don't understand about the login
procedure.
Your account activation
e-mail from Mitchell provides detailed information
about logging into OnDemand5.com. If you still aren't
sure about how to log in, please refer to Logging
into OnDemand5, for more detailed instructions.
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6.
I should have received my activation e-mail but haven't
yet.
When you ordered OnDemand5.com,
you should have been provided with an estimate of
when to expect your activation e-mail. If you feel
you should have received your activation e-mail but
haven't yet, it's possible that the activation e-mail
went to an invalid e-mail address. When an e-mail
"bounces" back from an invalid address,
we contact that customer, but this takes time. If
you think this has happened please call us immediately
at (888) 724-6742.
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7. The username
and password allowed access for to the web trial but
now it does not allow access to the full version of
OnDemand5.com that I purchased.
If you used the trial version of OnDemand5.com
and you checked the Save Password box on the login
screen, you will need to clear the trial password
before activating your official version of OnDemand5.com.
To clear your trial password, perform the following
steps:
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Open OnDemand5.com
(if the password is saved, you automatically enter
the application).
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Click the Setup
link in the upper right corner, then select User
Access.
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Click the Clear button
to Clear saved password. And then click OK.
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Logout of OnDemand5.com.
When you log back into OnDemand5.com, you should
be presented with the login screen, enter the temporary
username and password provided in the new welcome
email and follow the directions.
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